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Not Freezing 5-0°C
Problem : The slush machine is not freezing correctly, solution below
Please perform regular maintenance as detailed below. Failure to maintain your machine in accordance with the Easy Start Guide, which came with your machine, will invalidate your warranty.
Snowshock cannot be held responsible for any repair costs (parts or labour) for equipment that has not been maintained in accordance with the Easy Start Guide.
5-0'C. This would suggest that, whilst the machine is working, it is struggling to get down all the way to temperature.
Normally this would be caused by the machine over heating. Try cleaning out the foam air filter in the side of the machine opposite the switches. Behind that there is a metal grill. This would need to be cleaned with a vacuum cleaner.
Also consider if the machine has enough space surround it. We would recommend a gap of at least 25cm (10") all the way around the machine. This is to allow air to move freely through the machine.
Step 1
The filter, which can be found on the opposite side the machine to the switches, can be cleaned by removing the black plastic panel on the side of the machine. This will reveal the foam filter which can be wash out in hot water and an anti-bacterial agent.
Step 2
Behind the foam filter will be a metal grill. This grill can be cleaned thoroughly using a vacuum cleaner. Taking care not to bend or damage any of the metal fins.
If this does not fix the problem please see article 'Not Freezing 6-19°C'
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If you are still having trouble then why not let us know who you, what you have tried and what seems to be the problem?We will contact you as soon as possible.Further Information
Common Solutions
Leaky Machine?
Most leaks can be fixed by a good cleaning. Make sure you are removing any dirt or grime that may have built up or your seals as this is most likely what is causing the problem. Any marks or stains that cannot be removed may indicate that the seal needs to be replaced. Remember to lubricate the seals before they are replaced, failing to do so will cause the machine to leak.
Not Freezing?
One of the most common causes of the machine not freezing is a blocked air filter. The air filter can be found on the side of the machine opposite from the switches. By removing the panel you will find a foam filter, which should be cleaned in hot soapy water, and behind that a metal grill; which should be cleaned with a vacuum cleaner, taking care not bend the metal fins.
Clicking or knocking noise?
This can be a common noise, especially with new machines. The motors in the back of each barrel swing whilst the machine is cooling down. This can sometimes produce a clicking or knocking noise. There is no cause for concern as the noise will fade over a couple of weeks as the machine beds-in. However should the noise continue or worsen it may indicate a problem in the machine. Take a look at our noise section to find out more.
