Unsure where the leak is

Problem : The slush machine drips regularly and you are unsure where from, solution below

Please perform regular maintenance as detailed below. Failure to maintain your machine in accordance with the Easy Start Guide, which came with your machine, will invalidate your warranty.

Snowshock cannot be held responsible for any repair costs (parts or labour) for equipment that has not been maintained in accordance with the Easy Start Guide.

  

This article is designed to take you through finding from where your machine is leaking. It will ask you to check different parts of the machine in order to narrow down where the problem is. If you would prefer to watch a video with the same information it can be found here!

Step 1

If the drip tray(s) keep refilling frequently then you have a leak, please follow the steps in our 'Into the drip trays' article on the right. This will get you check the fitting on the tank and tank seal.

Step 2

Check and Lubricate tap seal.

For information on how to do this please see our 'Leaking from the tap' article on the right. This will show you the correct way to clean and lubricate the part.

Step 3

Check for damage and re-seat all tanks and seals.

For information on how to do this please see our 'At the back of the machine or from underneath' article. This guide will get you to check the seals not covered by the other articles.

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      • If your issue is still not resolved, text 'Help' to 075 2063 3584

      Further Information

      Common Solutions

      Leaky Machine?

      Most leaks can be fixed by a good cleaning. Make sure you are removing any dirt or grime that may have built up or your seals as this is most likely what is causing the problem. Any marks or stains that cannot be removed may indicate that the seal needs to be replaced. Remember to lubricate the seals before they are replaced, failing to do so will cause the machine to leak.

      Not Freezing?

      One of the most common causes of the machine not freezing is a blocked air filter. The air filter can be found on the side of the machine opposite from the switches. By removing the panel you will find a foam filter, which should be cleaned in hot soapy water, and behind that a metal grill; which should be cleaned with a vacuum cleaner, taking care not bend the metal fins.

      Clicking or knocking noise?

      This can be a common noise, especially with new machines. The motors in the back of each barrel swing whilst the machine is cooling down. This can sometimes produce a clicking or knocking noise. There is no cause for concern as the noise will fade over a couple of weeks as the machine beds-in. However should the noise continue or worsen it may indicate a problem in the machine. Take a look at our noise section to find out more.

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