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Please perform regular maintenance as detailed below. Failure to maintain your machine in accordance with the Easy Start Guide, which came with your machine, will invalidate your warranty.
Snowshock cannot be held responsible for any repair costs (parts or labour) for equipment that has not been maintained in accordance with the Easy Start Guide.
Adding too much syrup to your machine can cause problems, here are some signs that your mixture may be too thick:
Extremes in temperature.
If you notice that your machine is reaching below -5°C and still not very slushy then it may indicate that your mix has too much syrup in it.
Too Watery.
If the mixture is down to -3°C and still still seems too watery it may suggest that your mixture is incorrect.
Freezing on the outside.
If ice is building up on the outside of the machine this could be because of your mixture having too much syrup in it. This will cause the temperature to drop below -3°C and ice will form on the outside of the tanks.
If any of the above to occurring we would recommend starting again with a fresh mixture. If not follow the guide below for how to thin your mixture.
If you think your slush is too thick, like in the picture it is a simple task to correct.
Working from the rear of the machine locate the adjustment indicator and adjustment screw above it for the tank you would like to change. Please note each tank has its own individual adjustment screw and indicator.
To make the slush thicker, take a small flat screwdriver and turn the screw CLOCKWISE. You will notice the adjustment indicator moving upwards. Only allow the adjustment indicator to move 1/2 a notch at a time before waiting 1/2 hour to see if your slush consistency has improved. After waiting 1/2 hour further adjustments can be made accordingly.
Did this resolve your issues?
Leaky Machine?
Most leaks can be fixed by a good cleaning. Make sure you are removing any dirt or grime that may have built up or your seals as this is most likely what is causing the problem. Any marks or stains that cannot be removed may indicate that the seal needs to be replaced. Remember to lubricate the seals before they are replaced, failing to do so will cause the machine to leak.
Not Freezing?
One of the most common causes of the machine not freezing is a blocked air filter. The air filter can be found on the side of the machine opposite from the switches. By removing the panel you will find a foam filter, which should be cleaned in hot soapy water, and behind that a metal grill; which should be cleaned with a vacuum cleaner, taking care not bend the metal fins.
Clicking or knocking noise?
This can be a common noise, especially with new machines. The motors in the back of each barrel swing whilst the machine is cooling down. This can sometimes produce a clicking or knocking noise. There is no cause for concern as the noise will fade over a couple of weeks as the machine beds-in. However should the noise continue or worsen it may indicate a problem in the machine. Take a look at our noise section to find out more.
